Written Question·Department for Work and Pensions·UIN 109855
Social Security Benefits: Artificial Intelligence and Automation
Tabled: 30 January 2026
Answered: 9 February 2026
Question
Juliet Campbell
Labour — Broxtowe
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to use AI and automation to (a) improve the delivery of, (b) reduce administrative burdens of and (c) improve the accuracy of assessments for welfare benefits.
Answer
Andrew WesternWe are adopting AI in DWP to help colleagues deliver better outcomes for customers and to improve productivity and efficiency, so that colleagues can get more decisions right first time and can support the people who need it most. The Department uses auto...
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