Written Question·Department for Work and Pensions·UIN 39674
Social Security Benefits: Digital Technology
Tabled: 19 March 2025
Answered: 26 March 2025
Question
Terry Jermy
Labour — South West Norfolk
To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential merits of increasing (a) digitalisation and (b) automation in the provision of welfare services.
Answer
Andrew WesternThe Department for Work and Pensions (DWP) has already implemented many automation initiatives and remains dedicated to identifying future opportunities for further enhancements. To date, 58 automations have been deployed across the DWP, with 38 of them c...
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