Written Question·Department for Work and Pensions·UIN 56668
Social Security Benefits: Disability
Tabled: 2 June 2025
Answered: 9 June 2025
Question
Lisa Smart
Liberal Democrat — Hazel Grove
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that Disability Assessors who conduct assessments on the telephone are trained to appropriately interact with people who find phone calls difficult or stres
Answer
Sir Stephen TimmsThe Department for Work and Pensions (DWP) understands that attending an assessment can be a stressful experience for some claimants. That is why we prioritise using existing paper-based evidence to determine benefit entitlement wherever possible. As part...
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