Written Question·Department for Work and Pensions·UIN 97662

Social Security Benefits: Rural Areas

Tabled: 5 December 2025
Answered: 15 December 2025

Question

Jamie Stone

Liberal DemocratCaithness, Sutherland and Easter Ross

To ask the Secretary of State for Work and Pensions, what steps he is taking to contact vulnerable individuals in (a) remote and (b) rural areas with low broadband connectivity.

Answer

Andrew Western
The Department for Work and Pensions utilise a range of channels to ensure vulnerable customers and those with limited broadband can access support.Local Jobcentres provide face-to-face appointments for those unable to use digital services and have dedica...

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