Written Question·Ministry of Housing, Communities and Local Government·UIN 122353

Social Services: Complaints

Tabled: 19 March 2026
Answered: 26 March 2026

Question

Iqbal Mohamed

IndependentDewsbury and Batley

To ask the Secretary of State for Housing, Communities and Local Government, what mechanisms exist for oversight of local authority complaints procedures relating to adult social care.

Answer

Alison McGovern
The Local Government and Social Care Ombudsman investigates complaints from residents, including disabled residents, about maladministration by local authorities and adult social care providers. The Ombudsman published an updated Complaint Handling Code l...

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