Written Question·Treasury·UIN 12960

Taxation: Rebates

Tabled: 6 November 2024
Answered: 14 November 2024

Question

Ruth Cadbury

LabourBrentford and Isleworth

To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of HMRC's processing of refund requests for taxpayers.

Answer

James Murray
HMRC aims to process all refunds and repayments within a reasonable timeframe. The processing of these is recorded as part of HMRC’s post turnaround measure. HMRC’s service standard for post turnaround is 80% of customer correspondence cleared within 15 w...

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