Written Question·Department for Science, Innovation and Technology·UIN 39654
Telecommunications: Consumers
Tabled: 19 March 2025
Answered: 28 March 2025
Question
Martin Wrigley
Liberal Democrat — Newton Abbot
To ask the Secretary of State for Science, Innovation and Technology, what plans his Department has to enable Ofcom to regulate poor customer service.
Answer
Chris BryantOfcom’s principal duty, established by the Communications Act 2003, is to further the interests of citizens and consumers, and Ofcom sets its regulatory framework to promote good outcomes for consumers, in line with this duty.For telecoms, Ofcom has a dut...
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