Written Question·Department of Health and Social Care·UIN 111919
Telemedicine: Complaints
Tabled: 9 February 2026
Answered: 16 February 2026
Question
Lisa Smart
Liberal Democrat — Hazel Grove
To ask the Secretary of State for Health and Social Care, what guidance her Department provides on the complaints and redress routes available to vulnerable patients who have concerns about the contractual terms of telecare services to which they are refe
Answer
Stephen KinnockBy law, all health and social care services must have a procedure for dealing efficiently with complaints, and anyone who has seen or experienced poor-quality care has the right to complain to the organisation that provided or paid for the care.Telecare i...
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