Telemedicine: Voice over Internet Protocol

We are very focused on making sure that the transition - which is industry-led - happens safely and securely. The objective of the National Telecare Campaign is to identify vulnerable customers. The campaign is one method of identifying vulnerable customers, by raising awareness among telecare users and their family and friends. In addition, communication providers are identifying vulnerable people through data sharing agreements with local authorities, including in Ceredigion Preseli, and private telecare providers.

The Government is monitoring the development of the campaign and the number of data sharing agreements made by communication providers to identify vulnerable customers.