Written Question·Department for Environment, Food and Rural Affairs·UIN 81074
Thames Water: Standards
Tabled: 10 October 2025
Answered: 20 October 2025
Question
Dr Roz Savage
Liberal Democrat — South Cotswolds
To ask the Secretary of State for Environment, Food and Rural Affairs, if she will make an assessment of the adequacy of the performance of Thames Water’s priority services register during the water supply interruption in (a) Lyneham, (b) Royal Wootton Ba
Answer
Emma HardyUnder the Security and Emergency Measures Direction 2022 (SEMD), water companies are required to identify and prioritise vulnerable customers when responding to water supply interruption incidents. Defra expects companies to follow Ofwat guidance on prior...
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