Written Question·Department for Work and Pensions·UIN 34027

Universal Credit

Tabled: 26 February 2025

Answered: 6 March 2025

Question

Lisa Smart

To ask the Secretary of State for Work and Pensions, whether any redress mechanisms are available for claimants who were misadvised by Jobcentre Plus staff to claim Universal Credit before their official migration date and consequently lost entitlement to

Answer

Sir Stephen Timms

Customers who are unhappy with the service provided by DWP can contact us by phone, in person or in writing. Universal Credit claimants can also use their journal. Complaints procedure - Department for Work and Pensions - GOV.UK