Written Question·Department for Work and Pensions·UIN 75668

Universal Credit

Tabled: 8 September 2025

Answered: 17 September 2025

Named Day

Question

Helen Whately

To ask the Secretary of State for Work and Pensions, what assessment he has made of the effectiveness of the Universal Credit online journal as a substitute for face-to-face engagement with claimants.

Answer

Sir Stephen Timms

The UC service is designed as a digital-first platform, with the online journal serving as a central communication tool between claimants and DWP. It enables claimants to successfully and securely:Receive appointment reminders and mandatory updates.Commun...

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