Written Question·Department for Work and Pensions·UIN 15912
Universal Credit
Tabled: 6 July 2026
Answered: 9 July 2026
Named DayQuestion
Sir Christopher Chope
Conservative — Christchurch
To ask the Secretary of State for Work and Pensions, what the average time is between a Universal Credit enquiry being referred to the Agents Contact Team and resolution of that enquiry.
Answer
Sir Stephen TimmsThe Department does not hold a routinely reported average time between a Universal Credit enquiry being referred to the Agents Contact Team and resolution of that enquiry. Enquiries referred to the Agents Contact Team can vary significantly in complexity ...
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