Written Question·Department for Work and Pensions·UIN 22611

Universal Credit: Applications

Tabled: 8 January 2025
Answered: 14 January 2025

Question

Jim Shannon

Democratic Unionist Party — Strangford

To ask the Secretary of State for Work and Pensions, if she will take steps to make the application process for Universal Credit more accessible for people (a) who are not able to go online and (b) with learning difficulties.

Answer

Sir Stephen Timms
DWP provides alternative channels to make a claim to UC for those who are unable to use the digital channel, this includes telephone or Jobcentre attendance. A home visit may also be considered if additional support is required. A range of support is avai...
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