Written Question·Department for Work and Pensions·UIN 121187
Universal Credit: Digital Technology
Tabled: 16 March 2026
Answered: 23 March 2026
Question
Ben Coleman
Labour — Chelsea and Fulham
To ask the Secretary of State for Work and Pensions, what steps he is taking to support people migrating to Universal Credit who lack digital skills and are unable to complete online requirements, including accepting their claimant commitment.
Answer
Sir Stephen TimmsThe Department recognises that not all people moving to Universal Credit have the confidence or ability to use digital services independently. Universal Credit is designed to be “digital-first”, but not “digital‑-only”,‑ and a range of support is already ...
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