Written Question·Department for Work and Pensions·UIN 80581

Universal Credit: Hearing Impairment

Tabled: 10 October 2025

Answered: 23 October 2025

Named Day

Question

Jayne Kirkham

To ask the Secretary of State for Work and Pensions, what support her Department provides to deaf people who cannot read or write English and only use British Sign Language when moving from legacy benefits to Universal Credit.

Answer

Sir Stephen Timms

The Department for Work and Pensions (DWP) is committed to ensuring that all customers are able to access the support they need. It is DWP policy to provide interpretation services when required. This includes the provision of British Sign Language (BSL) ...

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