Written Question·Department for Work and Pensions·UIN 77361
Universal Credit: Learning Disability and Mental Illness
Tabled: 15 September 2025
Answered: 17 October 2025
Question
Sarah Gibson
Liberal Democrat — Chippenham
To ask the Secretary of State for Work and Pensions, what training his Department provides to (a) Universal Credit agents and (b) Work Coaches on communicating with claimants who have learning disabilities or mental health conditions when responding to me
Answer
Andrew WesternUniversal Credit agents and Work Coaches receive a range of training to equip them to support customers with health conditions, learning disabilities, and additional or complex needs throughout their role. Key training includes: Mandatory mental health le...
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