Written Question·Department for Work and Pensions·UIN 77362

Universal Credit: Learning Disability and Mental Illness

Tabled: 15 September 2025

Answered: 17 October 2025

Question

Sarah Gibson

To ask the Secretary of State for Work and Pensions, how many hours of (a) initial and (b) refresher training Universal Credit agents receive on supporting claimants with learning disabilities or mental health conditions; and at what intervals refresher t

Answer

Andrew Western

Universal Credit agents and Work Coaches receive a range of training to equip them to support customers with health conditions, learning disabilities, and additional or complex needs throughout their role. Key training includes: Mandatory mental health le...

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