Written Question·Department for Work and Pensions·UIN 77363

Universal Credit: Learning Disability and Mental Illness

Tabled: 15 September 2025

Answered: 23 October 2025

Question

Sarah Gibson

To ask the Secretary of State for Work and Pensions, what performance metrics his Department uses to monitor whether Universal Credit agent responses to online journal messages are (a) accessible and (b) compliant with Departmental guidance for claimants

Answer

Sir Stephen Timms

There is no performance metric to monitor accessibility within the Department. However, all staff complete mandatory training on the Public Sector Equality Duty, and a wide range of support is available—including instructions, guides, and awareness sessio...

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