Written Question·Department for Work and Pensions·UIN 89065

Universal Credit: Telephone Services

Tabled: 10 November 2025

Answered: 19 November 2025

Question

Rupert Lowe

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 October 2025 to Question 83169 Universal Credit: Telephone Services, how many and what proportion of calls to the Universal Credit helpline dropped in each of the last five

Answer

Sir Stephen Timms

DWP does not maintain a telephony reporting measure for “dropped calls”