Written Question·Department for Work and Pensions·UIN 92891
Universal Credit: Telephone Services
Tabled: 19 November 2025
Answered: 28 November 2025
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Secretary of State for Work and Pensions, how many telephone operators work on the Universal Credit helpline by the nationality of those operators.
Answer
Andrew WesternWe do not centrally hold the nationality of Universal Credit call handlers and to provide the information would incur disproportionate cost.