Valuation Office Agency
Question
Navendu Mishra
To ask the Chancellor of the Exchequer, what steps her Department is taking to (a) reduce the backlog at the Valuation Office Agency (VOA) and (b) improve the efficiency of VOA services.
Answer
James MurrayThe Valuation Office Agency (VOA) is currently on target to deliver the next business rates revaluation in 2026 across England and Wales.
The VOA is committed to continually learning and further improving its services. It is replacing IT systems with modern cloud-based platforms that will deliver significant efficiencies. At the same time, it is enhancing digital services to make it easier for customers to self-serve.
In addition, it is managing demand by recruiting new people, moving existing staff to where there is the greatest customer need, ensuring hardship cases are prioritised and upskilling its workforce so they can handle multiple types of cases and work more flexibly.