Written Question·Department for Science, Innovation and Technology·UIN 97362

Virgin Media: Voice over Internet Protocol

Tabled: 4 December 2025

Answered: 12 December 2025

Question

Helen Morgan

To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential impact of Virgin Media’s PSTN switchover on the safety of vulnerable and telecare-reliant customers.

Answer

Kanishka Narayan

Virgin Media has been fined £23.8m following the conclusion of Ofcom’s investigation started in 2023 into Virgin Media’s breach of their General Conditions.We take people’s safety during this switchover very seriously. In November 2024, the Government sec...

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