Written Question·Department for Science, Innovation and Technology·UIN 97363
Voice over Internet Protocol
Tabled: 4 December 2025
Answered: 12 December 2025
Question
Helen Morgan
Liberal Democrat — North Shropshire
To ask the Secretary of State for Science, Innovation and Technology, what estimate she has made of the number of vulnerable customers impacted by ongoing PSTN switchover programmes.
Answer
Kanishka NarayanThere are an estimated 2 million telecare users in the UK, and many customers may be identified as vulnerable for other reasons, such as landline-dependency. The government does not hold data on the specific number affected by the industry led PSTN migrat...
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