Written Question·Department for Environment, Food and Rural Affairs·UIN 44204

Water Charges: Complaints

Tabled: 4 April 2025

Answered: 23 April 2025

Question

Sir Christopher Chope

To ask the Secretary of State for Environment, Food and Rural Affairs, how many complaints OFWAT has received about the increase in water and sewerage rates since 1 March 2025; and to how many complainants have substantive responses been given.

Answer

Emma Hardy

Ofwat has received 359 customer contacts since 1 March 2025 regarding the increase in water and sewerage rates. 25 of these have received a substantive response. An additional 453 contacts have been received since 21 March 2025 which are being reviewed to...

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