Written Question·Department for Environment, Food and Rural Affairs·UIN 107940
Water Companies: Complaints
Tabled: 22 January 2026
Answered: 27 January 2026
Question
James McMurdock
Independent — South Basildon and East Thurrock
To ask the Secretary of State for Environment, Food and Rural Affairs, with reference to her Department’s press release entitled Government unveils biggest overhaul to water in a generation, published on 19 January 2026, what powers the new Water Ombudsma
Answer
Emma HardyAll customers of water and sewerage companies are entitled to guaranteed minimum standards of service, as set out by Government. These rights are known as the Guaranteed Standards Scheme (GSS). Where a company fails to meet any of the standards, it is alr...
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