Written Question·Department for Environment, Food and Rural Affairs·UIN 122643
Water Companies: Complaints
Tabled: 23 March 2026
Answered: 26 March 2026
Question
Andrew George
Liberal Democrat — St Ives
To ask the Secretary of State for Environment, Food and Rural Affairs, whether free and independent recourse is available to customers when water companies classify customer disputes as legal enforcement matters.
Answer
Emma HardyCustomers who have unresolved disputes are advised to contact The Consumer Council for Water (CCW) who has the statutory function to help customers resolve complaints against their water company or retailer, as well as providing free advice and support. G...
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