Written Question·Department for Environment, Food and Rural Affairs·UIN 15846

Water Companies: Ombudsman

Tabled: 3 July 2026

Answered: 9 July 2026

Named Day

Question

Alison Griffiths

Conservative — Bognor Regis and Littlehampton

To ask the Secretary of State for Environment, Food and Rural Affairs, what the timetable is for establishing a statutory Water Ombudsman; what assessment she has made of the powers required to provide effective redress to customers; and whether she has m

Answer

Emma Hardy

The Government will establish the Water Ombudsman at the earliest opportunity. The Government is applying best practice from other sectors, such as energy, communications, finance and rail, to develop a model which includes the powers required to provide ...

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