Written Question·Department for Environment, Food and Rural Affairs·UIN 81072

Water Supply: Housing

Tabled: 10 October 2025
Answered: 20 October 2025

Question

Dr Roz Savage

Liberal DemocratSouth Cotswolds

To ask the Secretary of State for Environment, Food and Rural Affairs, whether she has made an assessment of the potential impact of annual re-validation requirements for priority services register customers on retention of vulnerable households; and if s

Answer

Emma Hardy
Defra does not regulate the priority services register. Ofwat, as the economic regulator, has made clear in their priority services register guidance that companies should achieve actual contact with 35% of households on their priority services register e...

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