Written Question·Department for Work and Pensions·UIN 69547
Work Capability Assessment: Video Conferencing
Tabled: 21 July 2025
Answered: 1 September 2025
Question
Helen Maguire
Liberal Democrat — Epsom and Ewell
To ask the Secretary of State for Work and Pensions, how many Work Capability Assessments for Employment and Support Allowance conducted via video call by Ingeus have been (a) delayed and (b) rescheduled due to technical issues in the last 12 months.
Answer
Sir Stephen TimmsThe department is committed to delivering health assessments that are accessible, efficient, and represent value for money. Video assessments, including those delivered by Ingeus, form part of a modernised service designed to improve flexibility and claim...
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