Martin Rhodes

I agree that there is a need for face-to-face services. Many people rely on that face-to-face support, so access to banking services through banking hubs is important. I welcome the Government’s roll-out of the hubs, and I look forward to what the Minister has to say about how the scheme will be developed. Beyond the issues that TAG raised with me, there are many other disabled groups with particular needs, such as blind and partially sighted people. The Royal National Institute of Blind People has reported that only two in five blind and partially sighted people manage their finances independently, and over half of those who do not do so say that it is because of their sight loss. The common reasons that they cite are a lack of confidence and facilities no longer being available. Other experiences of financial exclusion that they report include information not being in an accessible format, a lack of trained bank branch staff and a lack of digital literacy for the transition to digital banking. That is just one example that shows how a truly inclusive financial system will have to be tailored and adaptable to the needs of a diverse range of people. These are reasons why the financial inclusion strategy must be informed and shaped by the experience of people with disabilities and abilities. The Government must facilitate a proper dialogue between banks and disability groups. Disability-sensitive staff training is needed. Access to cash needs to be protected, including with more free ATMs and inclusive banking hubs. More broadly, the Government must tackle barriers to individuals’ and households’ ability to access affordable and appropriate financial products and services.