Dame Harriett Baldwin

This has been an incredibly powerful debate. I thank my hon. Friend the Member for Exmouth and Exeter East (David Reed) for securing the debate and my hon. Friends the Members for Keighley and Ilkley (Robbie Moore) and for Bromley and Biggin Hill (Peter Fortune) for their contributions. I also thank Members from across the House for their contributions. There has been a consistent theme and a consistent message, but I will try not to repeat all the powerful speeches that we have had. I will try to focus my speech on the questions for the Minister. I have had a lot of casework in West Worcestershire on this issue, and it seems to have happened post Ofcom’s decision in July 2025 to allow a change to the universal service obligation. That seems to be the point at which I observed a huge increase in casework. We have heard about really serious consequences on our constituents’ lives. It is incredibly important that the Minister gets to grips in terms of his responsibilities vis-à-vis particularly the regulator. I want to focus on the meeting that the Minister had last week with Ofcom, and I want to add my appreciation for the amazing work that our posties do in West Worcestershire. The meeting with Ofcom came about on the afternoon after last week’s urgent question, so this is an opportunity for the Minister to update us on the action that he is taking. Ofcom agreed that the new Czech owner of Royal Mail could change the universal service obligation, and that change started last July. The new delivery model means that first class should continue to be delivered on a daily basis, and second class should be every other day. But what we have heard loud and clear in this debate today is that that does not seem to be happening. We buy a first-class stamp for a reason—because we want a delivery the next day. How is Ofcom justifying its decision to allow Royal Mail to have higher costs for a service that is clearly getting worse? What did it tell the Minister at the meeting that he had? Did he secure any commitments from Ofcom about its powers vis-à-vis Royal Mail? I know that the Minister also sits down regularly with Royal Mail. What discussions has he had with Royal Mail about the issues that have been so well articulated across the House this morning? Staffing cuts, delivery revisions and operational changes have clearly contributed to this collapse in performance. Does the Minister believe that the current regulatory framework for this precious part of our critical national infrastructure is fit for purpose? Is he considering any reforms to the regulatory framework for Royal Mail? Royal Mail continues to say—I think we have heard it illustrated by the contributions this morning—that the universal service obligation, as currently defined, is impossible to deliver. When the company was bought, the new owner must have done due diligence on what the obligations were. Does the Minister accept the premise that the current universal service obligation is impossible to deliver, or does he think that, with the right regulatory interventions, the owner can meet it? The recent letter that Royal Mail sent to the Business and Trade Committee refers to its contingency plans to prioritise parcels to prevent unsafe build-ups, but I think all of us believe and have heard anecdotally that the prioritisation of parcels is a deliberate business decision, because that is where the margin is seen to be. Can the Minister explain the conversations that he has had with Royal Mail about the threshold for that contingency—Royal Mail claims that it holds it in reserve—for addressing parcels with a higher priority than letters? At what point does a temporary decision to implement that contingency become a permanent de facto policy of deprioritising letters—the very heart of our universal service obligation?