Lord Hanson of Flint (Lab)

I am grateful to the Liberal Democrat and His Majesty’s loyal Opposition Front Benches for their amendments. The noble Lord, Lord German, and the noble Baroness, Lady Hamwee, tabled an amendment to introduce a new service standard. I want to thank them for the amendment, as it helpful to look at that. We absolutely agree that there needs to be a properly functioning, effective immigration system. Our asylum processes should be not just efficient but robust. We are committed to ensuring that asylum claims are considered without unnecessary delay. We want to ensure that protection is granted as soon as possible so that people can start to integrate and rebuild their lives, including by obtaining employment when they have the right to do so. As such, I want to provide reassurance of the important steps we are already taking to achieve this aim. As I have said on a number of occasions, during the passage of the Bill as well as in Questions and Statements, we have inherited a very large backlog, which we are trying to clear at pace. We are delivering the removals of people with no right to be in the UK, and we want to ensure that we restore the system very quickly. By transforming the asylum system, we will clear the backlog of claims and appeals. We have taken steps to speed up asylum processing while maintaining the integrity of the system. We have put in resources to ensure that we can do that at pace. That is why we are also looking at the efficiency of appeals and decisions, which we see to be of paramount importance. The Bill proposes setting up a statutory timeframe of 24 weeks for the First-tier Tribunal to dispose of supported asylum appeals and appeals from non-detained foreign national offenders. The measures aim to speed up the appeal decisions, to ensure that we increase tribunal capacity and have a timely consideration of appeals. I hope that the noble Lord and the noble Baroness agree with me that the work that we are conducting at pace is appropriate and is having a real impact now on the size of the backlog. Although we cannot discuss the three-month time scale proposed in the amendment, I can reassure them that it is certainly on our agenda. Amendment 195 from the noble Baroness, Lady Hamwee, looks particularly at generative AI tools to support caseworkers. I want to emphasise that no immigration decision is made solely by automatic decision-making, for there is still always a human eye on the decision-making. It is important that case summarisation and policy search tools, both of which are designed to help decision-makers, mean that we have improvements and efficiency in that process, which is also helping to reduce the backlog, which we want. We have had an evaluation of the tools to date. We published that on GOV.UK in May. Therefore, we can demonstrate that the new technologies, such as AI, can potentially save around an hour per case, which is allowing decision-makers to access information more easily and to streamline the asylum process without, I hope, compromising the quality of the decisions. Ethics and data protection are at the forefront of the considerations—the noble Baroness has mentioned that. The Home Office is taking significant steps to ensure that, where we trial and adopt AI in decision-making, we do so responsibly and in a way that maintains public confidence and that any tools are being trialled and are used to assist Home Office staff. With those assurances, I hope that she will not press her amendment. The noble Baroness also mentioned other issues, which I will return to in a moment. Amendment 201 from the noble Lord, Lord Davies, addresses ensuring transparency in the asylum system. I hope he will understand that we think the amendment is unnecessary, not because it is not right that he presses us on this, but because, as we have discussed throughout the scrutiny of the Bill, the cost of accommodating and supporting asylum seekers has grown significantly. I have put those proposals before the House as a whole. This is a due in large part to the strain we have had on the asylum system in recent years, including the number of unprocessed claims and a record number of arrivals via small boats. We are taking steps to reduce the cost and ensure public funds are managed responsibly. I understand the intention behind this amendment; it aims to enhance transparency and provide Parliament with a clear picture of how asylum support is being delivered. But I note that the information that the noble Lord is requesting is published each year in the Home Office’s annual accounts. The figures are publicly available and subject to parliamentary scrutiny, and we remain committed they are as clear and comprehensive as possible. The amendment seeks a breakdown of the proportion of asylum seekers who have had their claims denied but are still receiving support. It may be helpful to note that failed asylum seekers can, under certain conditions, remain eligible for support, for example if they are taking steps to leave the UK or face temporary barriers. They are all important issues. I appreciate the spirit of the amendment, but that information is already available. I will touch on this issue briefly, because I have the information on my phone, which will lose its signal and sign out if I do not look at it immediately. On the issue of rewards and bonuses for staff that was mentioned by the noble Baroness, there is a consistent delivery of high-quality work and professional behaviour. We want to ensure that asylum decisions are subject to stringent quality checks, with individual performance targets agreed with managers and reviewed regularly to ensure that the high standards expected are consistently met. I will give her more information about the bonus scheme—as far as I can—after the discussions today. I should also say, in passing, that all claimants will receive a written transcript of any interview that has taken place, and they can also have an audio recording of that. I hope that reassures the noble Baroness about the issues she has put before me.