L

Lord Beith (LD)

Speaking in the House of Lords on 17 July 2025

Debate

Train Operators’ Revenue Protection Practices Review

Contribution

My Lords, the Minister knows that, under the new east coast main line timetable, many more passengers will rely on connecting services run by different train operators, but when they board the train, as happens when they board a train now, they are quite likely to hear an announcement saying that other operators’ tickets are not valid on this service and that they may face a penalty fare of £100. Indeed, the report to which my Question refers reveals many instances of passengers who inadvertently had the wrong ticket and were penalised. Does he recognise that this is a mess? Has he got people at work in his department trying to sort it out?

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