Ian Lavery

I thank my hon. Friend for his answer, but this goes beyond the delay of a few inconsequential letters. It is not simply a case of receiving post; it is about that being timely and about sending post as well. In my constituency, these failures have led to people missing medical appointments and having financial issues, and to the hindering of democratic participation. One of my constituents missed urgent medical correspondence, turning a routine appointment into a potentially life-threatening emergency. It is not acceptable. This is happening up and down the country in every single constituency. Allegations from within Royal Mail suggest that these failures may be intentional, designed to pressure the Government into weakening or removing the USO requirements. Royal Mail’s recent letter to the Business and Trade Committee denies operating a parcels-first policy, contradicting repeated internal testimony. It flies in the face of local evidence from the workforce. The letter also reiterates calls for USO reform, reflecting a long-running corporate direction. Over the past few years postal workers—key public servants, who were heroes during covid—have seen their terms and conditions eroded to the point that some can no longer buy additional holiday because doing so would take their pay below the minimum wage. The Government need to take serious action against Royal Mail. Is it not an option to bring Royal Mail back under public control? This is approaching a situation where one of our constituents will lose their home, their health or their life through these persistent failures. The Government can and must take steps to maintain this critical national service.