Baroness Jones of Moulsecoomb (GP)

My Lords, it is a pleasure to support the noble Lord, Lord Hacking, especially when he is so right on an issue. This is an interesting group. Clearly, the Government are going to have a choice of routes to increase human rights for victims, because we need a justice system that puts victims first. We have to understand that many, particularly in the cases we are talking about, are frightened, traumatised and very much deserving of care. For many survivors, the moment they come to the attention of the authorities is not a moment of relief: it is a moment of fear and confusion. They may have been controlled, threatened and abused for months or years. They may not trust the police—many of us do not—they may not speak English and they may be terrified about what will happen next. In those moments, survivors are asked to engage in an intimidating criminal justice system and to relive traumatic experiences, often without truly understanding what is happening or why. Too many fall away from investigations not because they are unwilling to help but because the process feels overwhelming, frightening and isolating. Victim navigators exist to meet people at that point of fear and vulnerability. They provide a trusted person who stays with the victim, explains what is happening, listens to their concerns and helps them feel safe enough to continue.