Lord Best (CB)

My Lords, this is a slightly longer amendment, but I will take it at a brisk pace. Amendments 203 and 204 in my name and the names of the noble Lords, Lord Young of Cookham and Lord Truscott, and the noble Baronesses, Lady Hayter of Kentish Town and Lady Thornhill, relate to the implementation of recommendations from the governmental regulation of property agents—ROPA—working group, aimed at protecting consumers from dodgy or inept estate agents, letting agents and managing agents. Your Lordships have considered and endorsed the case for regulating property agents on a number of occasions since the ROPA report was published by the Government in 2019. Your Lordships’ Industry and Regulators Committee endorsed the recommendations only last year. Indeed, the Housing and Planning Minister, Matthew Pennycook MP, has made clear that the Government accept the case for regulation of the sector, so there is no need for me to rehearse the arguments again. Indeed, the professional bodies and trade associations, including the Royal Institution of Chartered Surveyors, the Property Institute, Propertymark and the Lettings Industry Council have persistently supported the ROPA agenda. Those who would be regulated are as keen on regulation as those consumers who would be protected by it. However, I fear that the Housing Minister feels that the new measures for ROPA will have to wait until a later date. It is possible that the forthcoming leasehold and commonhold reform Bill will include regulatory measures for the managing agents of leasehold property —a part of the property agency sector where there have been many complaints of abuses and incompetence. However, that Bill only covers leasehold property and is unlikely to incorporate lettings agents, and its timetable is uncertain. The Renters’ Rights Bill presents an important opportunity to take a first step towards creating a proper regulatory framework for the property agency sector. This Bill is concerned with the deal faced by renters and letting agents, who are involved with half the properties in the PRS. This is a chance to raise standards, and a timely one. The ROPA working group, in recommending the creation of a regulator for property agents, emphasised the need for proper qualifications as well as adherence to a code of practice. At present, anyone can set up a property agency business overnight with no experience of property matters. Amendment 203 would require the relevant agents to have or be working toward mandatory qualifications. Since the Bill relates only to lettings, its requirement for proper qualifications can affect only lettings agents; and since setting up a fully-fledged regulator just for lettings agents could be seen as disproportionate, this amendment is strictly limited to the requirement for qualifications, which is the most basic of a regulatory regime. However, without the establishment of a regulator, how can even this somewhat tentative step be taken toward creating a more professional property management sector? Who, in the absence of a regulator, can enforce the new regulatory requirements for qualifications set out in Amendment 203? Local Authorities’ Trading Standards Officers could check that legal requirements are being met in their area, but, to protect the consumer, a robust national mechanism is needed to operationalise this amendment’s requirements for agents to hold the necessary qualifications before acting for landlords and taking responsibility for rental properties.