Lord Best (CB)

My Lords, I am deeply grateful to all noble Lords who have spoken. The noble Lord, Lord Young, drew attention to the fact that social housing providers are now required to have qualifications, and the same should go for the private sector—perhaps even more so. The noble Baroness, Lady Hayter, reminded us of Awaab’s law, introduced by the previous Government after the death of little Awaab Ishak, and the dangers of housing management not operating smoothly and for the safety of the occupiers. She said that this business was a job for professionals—for properly qualified people—and so it is. I am grateful to the noble Lord, Lord Truscott, who made the point that managing agents, property agents and letting agents are dealing with millions of pounds-worth of clients’ money. It is actually billions rather than millions. A really serious commitment is required of these agents. The noble Baroness, Lady Coffey, was not so sure that qualifications and training would make any difference. I think this is a bit out of step with the sector itself, the profession, which is asking very urgently for regulation to drive out those who are not worthy of being part of that profession, just as we would expect accountants, doctors and lawyers all to have qualifications before they undertake important tasks.