Luke Taylor

Luke Taylor

Liberal Democrat — Sutton and Cheam

Speaking in the House of Commons on 3 April 2025

Debate

Thames Water: Government Support

Contribution

I completely agree that customers and residents, our constituents, must be put at the heart of any solution. We must find a way to ensure that people do not have to endure this anymore. As the hon. Member correctly says, there customer satisfaction ratings have been absolutely awful, which alone gives us a credible excuse to raise their concerns in this place. To go beautifully back on to the script, just this Tuesday Thames Water customers were slammed with a 31% hike in their bills, in the middle of a cost of living crisis, to pay for this utterly appalling service. I say “customers”, but those of us unlucky enough to call Thames Water our provider are more like prisoners. I say that because choice in this market is an illusion. In this country, taxpayers cannot choose their water utility company. They are trapped. This afternoon I shall argue that the only way this Government can support Thames Water is by saving it from itself.

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