Michelle Welsh

I completely agree. I was pleased that the Government announced they are accepting some of the recommendations in the Competition and Markets Authority’s housebuilding market study. I am particularly pleased that we are implementing a statutory UK-wide new homes ombudsman scheme and supporting the development of a voluntary ombudsman scheme to improve consumer protection ahead of the statutory scheme’s launch. For too long, customers have felt like they have nowhere to turn, are not being listened to by the big developers, and do not know their rights. I hope this is a step towards changing that. I ask the Minister that when drafting the new UK-wide scheme, the Government put quality at the heart and ensure that people have all the necessary protection in cases such as those of my constituents. We must also have better oversight and accountability for companies that do not deliver high-quality construction standards. It is vital that we showcase what good practice looks like. I know there are many builders who do an exceptional job, and take great pride in their work. We cannot let the reputation of new build homes be ruined by a few rogue companies. I mentioned earlier that I am proud that this Government have committed to delivering 1.5 million quality homes. In my constituency, the quality has sometimes been very lacking, the infrastructure has been very lacking, and the local Ashfield district council has been gerrymandering with its local plan, which continues to put precious historical land at risk, while there are more than enough brownfield sites to be used across the district. I ask the Minister that when we deliver these homes, the necessary steps are taken to ensure that the right companies and builders are selected to complete this work; that we work to provide the infrastructure that is needed; and that when councils let their communities down, like Ashfield district council has, the Government will step in. I ask the Minister to ensure that the Government and local authorities have the necessary oversight powers to ensure that quality is maintained throughout the house building process. We have a real opportunity to build the homes we desperately need, while beginning to close the skills gap and shutting out rogue companies that underperform. Tradespeople need protection so that they are able to do a high-quality job.