Steve Darling

Steve Darling

Liberal Democrat — Torbay

Speaking in the House of Commons on 4 March 2026

Debate

Work Capability Assessment Timescales

Contribution

As a former caseworker, I can reflect on how it can impact you as an individual. I used to play ABBA after hearing about particularly traumatic events on the phone with constituents of the MP I used to work for. We need culture change, and to make sure that those who undertake this service to the public, whether it is Capita or other providers, use a trauma-informed approach. Have you seen such a culture change within these organisations? I hope the Minister will reflect on that in his remarks later.

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