Ruth Cadbury

That is absolutely right. We must listen to older voters’ needs. Some are digitally excluded, which is why it is always a good idea to have paper copies of the form to give them, and to tell them what they need to do to get that application off. Others are not digitally excluded and, like my mother, have smartphones and do more and more things online. One thing that we have been doing, as I am sure have many colleagues, is having a QR code to hand, so that voters can put their phone over the QR code, which immediately opens up the form. Then, we say, “Goodbye and thank you very much”—we obviously do not have anything to do with their completion of the form. That makes it easier. The problem with handing over a form or saying, “I suggest you go on the Government website,” is that, with the best will in the world, many people really do want to apply for a postal vote but life gets in the way, as it does for us all. Applying is not the most important thing when, say, the baby is crying, dinner is about to burn, or someone is late for work. We have found in England that the easier the technology, the more people apply for postal votes. As I have just said, if they have applied for and got that postal vote, they are more likely to use it. A lot of what I am saying also applies to proxy votes.