Lucy Rigby

Lucy Rigby

Labour — Northampton North

Speaking in the House of Commons on 24 February 2026

Debate

Banking Hubs: Rural and Post-Industrial Communities

Contribution

I was going through some of the changes in the landscape of banking, and will come to a slightly more negative aspect of that, if the right hon. Member will allow me to do so. I hope that will cover the substance of her question. The most recent data from the Financial Conduct Authority shows that over nine in 10 adults banked online or used a mobile app in 2024. We also know, alongside the statistics on digital innovations that I just referred to, that around a quarter of adults carried out banking face-to-face in a branch over the same period. I put that alongside the statistics that the hon. Member for Caerfyrddin referred to about cash usage, which I will not repeat. I make no judgment about why I am a little old school on occasion with my attachment to cash, as she put it, but we know that many of those who still rely on in-person services are older customers and more vulnerable individuals. We also know that many businesses right across this country continue to depend on cash.

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