B

Baroness Sherlock (Lab)

Speaking in the House of Lords on 4 November 2024

Debate

Pension Credit

Contribution

It is a lot, but they include “name” and “date of birth”, so give us a bit of a break here. That said, there are days, I acknowledge, when some of these are beyond me. The great thing is that if you phone the helpline, it is equivalent to doing it online, because the person at the other end is putting the stuff in for you. If you do not want to do computers, you can phone and someone will take you through it. The satisfaction rates are very high. Finally, those who are really struggling can apply with the help of somebody from DWP or from a charity. In extreme cases, someone from DWP will even visit people at home. We will do what it takes to get people to apply for the money to which they are entitled.

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