Vikki Slade

Vikki Slade

Liberal Democrat — Mid Dorset and North Poole

Speaking in the House of Commons on 27 April 2026

Debate

Departmental Response Times

Contribution

I am glad that the call answering has speeded up, but, like those of many other Members, my office is constantly dealing with very long delays on the part of the DWP. Back in September 2024, my constituent Jackie appealed against a personal independence payment assessment for her husband, who died a couple of months later. In January, she received a letter saying that she had been overpaid by £7,000. I became involved in the middle of last year, when it was established that the figure was £75. The DWP confirmed that in January, but in April—so we are now nearly two years on—my constituent received a letter saying that she now owed £4,086. Given the radical plans to cut civil service numbers, what steps will the Secretary of State and his team take to deliver a better service in order to ensure that constituents such as Jackie do not suffer emotional or financial distress?

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