Andrew Western

Andrew Western

Labour — Stretford and Urmston

Speaking in the House of Commons on 27 April 2026

Debate

Departmental Response Times

Contribution

I would be happy to look into that case if the hon. Lady writes to me. I am sorry if she feels that her constituent has been let down. We are taking additional steps—beyond those relating to call handling—to look at responsiveness more broadly. I apologise: it was not clear from the wording of her original question that she was referring to correspondence as well as telephony.

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