Contribution
It was my pleasure to serve on the Bill Committee, and I put on record my thanks to my hon. Friend the Member for Didcot and Wantage (Olly Glover), who led on the legislation for the Liberal Democrats, and behind whose expertise I have gamely hidden throughout. I believe that the Bill should be about passengers, which is why I strongly support new clause 1, tabled by my hon. Friend, which would establish a passengers’ charter.
New clause 1 would establish clear expectations around value for money, quality of service and adequate seating. It would require targets for reliability and a timetable for improvements to the passenger experience. Importantly, it would address issues that passengers in West Dorset have repeatedly raised with me: reliable highspeed wi-fi; comfortable seat design; dependable mobile connectivity; power outlets; luggage and bicycle storage; accessibility and clean toilets; onboard food and drink provision on journeys lasting more than two hours. Those are basic expectations of a modern railway in a modern country.
New clause 1 would also strengthen accessibility and extend the principles behind delay and repay to failure of onboard amenities, while moving towards automatic digital compensation. Importantly, NC1 sends a simple message to all: passengers come first. The same principle underpins new clause 43, which would place a duty on Great British Railways to provide food and drink on rail services lasting over an hour. For many passengers, particularly those travelling long distances from rural areas, access to refreshments is a necessity. If we want people to choose rail over car, we must think about the entire journey experience, and not simply whether the train arrives at the destination.
Passenger-focused reform must also mean affordability, which is why new clause 6 is important. At a time when many households continue to face pressure with the cost of living, the new clause would require plans for fare increases to be capped in line with inflation. It would extend standardised discounts for young people, provide discounted fares for veterans, establish a national tap-in, tap-out system, guarantee that passengers received the best-value fare regardless of how they purchase their tickets, introduce a national railcard, and enable open source access to ticketing systems and fare databases. The new clause would also require collaboration with local and regional transport authorities to enable multimodal ticketing. In rural areas such as West Dorset, where passengers often rely on both rail and bus services, joined-up ticketing could make a huge difference.
Linked to affordability and passenger growth is new clause 2, which would require a report into the merits of the rail-miles programme. We already reward loyalty in supermarkets and airmiles, yet regular rail passengers receive little recognition for their continued use of the network. A rail-mile programme would encourage repeat journeys, support passenger growth, and provide greater flexibility for commuters, students and working families. It would also help encourage modal shift away from private car use and towards public transport.
For young people, passenger-focused rail reform must also mean access to opportunity. That is why I tabled new clause 47, which would provide free rail travel to 16 to 18-years-olds in education, training or apprenticeships. If a young person cannot physically reach a college, apprenticeship or job opportunity, then every other intervention becomes less effective. New clause 47 would help to remove that barrier and support social mobility, economic participation and fairness.
The needs of rural communities are also reflected in new clause 40, which would place a duty on Great British Railways and the Secretary of State to ensure that rail services respond proportionately to both permanent and seasonal population growth. Coastal communities face the double challenge of being underfunded for their permanent population while simultaneously accommodating huge seasonal increases in demand. This new clause would require consideration of rolling stock services and infrastructure investment to ensure that communities are not left behind simply because population increases occur seasonally rather than permanently.
New clause 42 would require an assessment of the benefits of constructing a passing loop at Tisbury on the west of England line. This proposal is important not only to my constituents, but across the south-west.