B

Baroness Anderson of Stoke-on-Trent (Lab)

Speaking in the House of Lords on 5 February 2026

Debate

Civil Service Pensions: Capita

Contribution

My Lords, the noble Lord is absolutely right that this was discussed by the Public Accounts Committee last year. Following that, and the assurances we got before it went live, the Paymaster-General met with Capita and it confirmed 194 full-time equivalent staff put in place to mitigate delays in automation testing, contingency plans and triaging arrangements, and then a series of independent assurance reviews were undertaken in advance. That is not to say that there are not now serious concerns about what has happened in the last month. To be clear, our priority at this point is fixing what is broken and making sure that the system stands up. This is a very complicated pension system: it is the third-largest in government. However, I am sure that there will be numerous opportunities to discuss what went wrong and what we need to learn from this. But I want to assure noble Lords that we are taking this with the utmost seriousness, which is why Angela MacDonald, the Second Perm Sec at HMRC, is leading the recovery taskforce. There is a 150-person government surge team supporting the Capita contract, and we are working with Capita and meeting it every day to make sure that these KPIs are being met.

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