Jacob Collier

My hon. Friend makes a great point. I have often heard about repeat offenders and the same sort of people coming into the shop. Workers often have to protect themselves from individuals who they know are going to commit a criminal act. Unfortunately, abuse against customer-facing workers happens everywhere in society. I have heard that from workers across different sectors of our economy. I should probably declare my membership of Unison and the GMB union. I recently met GMB Swissport members at East Midlands airport about their “Airport Workers Against Abuse” campaign. I heard their shocking stories about the physical attacks and verbal abuse they suffer in terminals. There is a difference between how people can be policed landside versus airside. As there are fewer protections airside, workers are more vulnerable. Travelling abroad is often a very stressful time, but there is no excuse to take it out on the hard-working men and women who get us to where we want to be. The Government and the airports should listen to the GMB’s campaign and introduce stricter penalties to protect the dignity of our airport workers. Those working in customer-facing roles in my constituency, whether in a pub or a nursery or driving a bus, deserve to have dignity at work and the right to do their job without facing abuse. It is on us to put in place the conditions to make sure that happens.