B

Baroness Armstrong of Hill Top (Lab)

Speaking in the House of Lords on 18 June 2026

Debate

Face-to-face Banking Services

Contribution

My Lords, I wonder whether my noble friend is aware of the recent Age UK survey. It notes the relatively large number of elderly people who do not like using digital access for banking, but who are using it for shopping. The international evidence is clear: the more you make banking and other digital access to public services safe and easy, the more people will willingly participate. Is that not the message the banks need to understand?

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